Questions and Answers
Need Help? We are here to help you with all your questions. Find your question here below in the Frequently Asked Questions or contact us by mail
Returning your purchase
As soon as you’ve decided you’d like to return, let us know. You have 14 days from the date you received your order to inform us about the return and the reason for it. You can contact us through firstname.lastname@example.org: let us know why you want tot return your work and we will get in touch with you about the return.
If you want to return a work please ship it to the following adres:
Elandsstraat 111, 1016 RX Amsterdam
Receiving a refund
Your refund will be issued back to the original payment method. As your order has been sent to a destination within the EU, all sales taxes will be refunded.
Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty. We will only refund from the moment that we have received the work back in our warehouse.
Taxes and duties
Taxes and duties are calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
How to track your order
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched.
Once your order has left us, you will receive an email containing an number to track its progress online.
We accept iDeal, Apple Pay, Visa, MasterCard, American Express, and Maestro cards.
Payment is only debited from your card at time of dispatch.
Kat Klerks uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.